Asiana Airlines Manage my Booking
Even though Air New Zealand lost the titles of World's Best Premium Economy Class and World's Best Premium Economy Seat to Aussie rival Qantas, the Kiwi carrier remains one of the industry's finest long-haul carriers. In economy class, families can opt for the airlines innovative Skycouch that transforms a bank of three economy seats into a flat activity area.
The allowance for luggage that you are allowed to check on an Asiana Airlines flight depends on your cabin as well as your your country of departure and destination. First-class and business-class passengers can check two bags for free; each bag must weigh no more than 70 pounds.
You may get flight awards by redeeming the miles you have earned. Flight awards are available when there are unoccupied seats at point of departure of a flight, but for your convenience in planning your trip, seats for flight awards are allocated in advance. Seats for flight awards are managed separately from seats for regular tickets, and the number of seats allocated to flight awards is determined according to the season, day and flight by analyzing the boarding history.
Asiana Airlines Customer Care Number
Asiana Airlines Inc. is one of South Korea's two major airlines, along with Korean Air. Asiana has its headquarters in Asiana Town building in Seoul. The airline has its domestic hub at Gimpo International Airport and its international hub at Incheon International Airport.
As a member of Star Alliance, it operates 14 domestic and 90 international passenger routes, and 27 cargo routes throughout Asia, Europe, North America, and Oceania. As of December 2014, the company employs 10,183 people. The majority of Asiana's pilots, ground staff, and flight attendants are based in Seoul. Asiana Airlines is the largest shareholder in Air Busan, a low-cost regional carrier joint venture with Busan Metropolitan City. The airline also holds 100% share of Air Seoul, a subsidiary and its own low-cost carrier. Asiana is also currently an official sponsor of the South Korea national football team and The Presidents Cup 2015.
How do I contact Asiana Airlines?
General Customer Number +1 800-227-4262 - by the Numbers
- Phone number to dial. +1 800-227-4262.
- Call-back available. NO.
- Call picked up by a real person. YES.
- Department you're calling. Customer Service.
- Call center hours. 24 hours, 7 days.
- Best time to dial. 3:15pm.
- Navigate phone maze to a human. Direct to human.
- Average wait.
| Items | Routes | Economy To Business | Economy To Business Smartium | Business Smartium To First Suite |
|---|---|---|---|---|
| Korea Departure Session | Korea Round-Trip Japan, China/Northeast Asia | 20,000 | 25,000 | 20,000 |
| Korea Round-Trip Southeast Asia | 25,000 | 35,000 | 25,000 | |
| Korea Round-Trip Southwest Asia | 25,000 | 40,000 | 25,000 | |
| Korea Round-Trip US, Oceania, Europe | 60,000 | 80,000 | 80,000 | |
| Economy via Korea | Japan Round-Trip China/Northeast Asia | 30,000 | 40,000 | 30,000 |
| Japan, China/Northeast Asia Round-Trip Southeast Asia | 35,000 | 50,000 | 35,000 | |
| Japan, China/Northeast Asia Round-Trip Southwest Asia | 35,000 | 55,000 | 35,000 | |
| Japan, China/Northeast Asia Round-Trip US, Oceania | 60,000 | 85,000 | 80,000 | |
| Japan, China/Northeast Asia Round-Trip Europe | 60,000 | 85,000 | 80,000 | |
| Southeast Asia Round-Trip Europe | 75,000 | 105,000 | 95,000 | |
| Southeast Asia Round-Trip Southwest Asia | 40,000 | 65,000 | 40,000 | |
| Southeast Asia Round-Trip US, Oceania | 75,000 | 105,000 | 95,000 | |
| Southwest Asia Round-Trip US, Oceania | 75,000 | 110,000 | 95,000 | |
| Oceania Round-Trip US | 100,000 | 140,000 | 120,000 | |
| Oceania Round-Trip Europe | 100,000 | 140,000 | 120,000 |
- The mileage deduction standards for the Korea-Southeast Asia routes are applied to Osaka-Saipan direct flights.